Shipping Policy

Introduction:

Thank you for choosing FINAXCEL! Since we offer digital products, there's no traditional shipping involved. This policy outlines how and when you'll receive access to your purchased digital items. We strive to make the delivery process as smooth and efficient as possible.

1. Instant Access After Purchase:

We understand you're excited to start using your new product. In most cases, you'll receive instant access to your digital purchase immediately after your payment is successfully processed. This means you can begin using your product right away!

2. Delivery Methods:

We use the following methods to deliver your digital products:

• Direct Download Link: After purchase, a download link will be displayed on the order confirmation page. You can click this link to immediately download your product. We also send a confirmation email containing this link for your convenience.

• License Key/Access Code: Some products require a license key or access code to activate. This key will be provided on the order confirmation page and in your confirmation email.

• Email Delivery: In some cases, your digital product or access instructions may be delivered directly to your email address. Please ensure you provide a valid email address during checkout.

3. Confirmation Email:

You will receive a confirmation email within minutes of your successful purchase. This email will contain:

• A summary of your order

• Instructions on how to access your digital product (download link, account access details, license key, etc.)

• Your order number for future reference

• A link to your order confirmation page

4. Troubleshooting and Common Issues:

While we strive for instant delivery, occasional technical issues may arise. Here are some troubleshooting tips:

• Email Issues: If you don't see your confirmation email in your inbox, please check your spam or junk folder. Sometimes email providers accidentally filter these messages. If you still cannot locate the email, please contact us.

• Download Issues: If you're having trouble downloading your product, please ensure you have a stable internet connection. Try clearing your browser's cache and cookies or using a different browser. If the problem persists, please contact us.

• File Compatibility: Please check the product description to ensure the digital product is compatible with your devices and software.

• Still Having Problems? If you've tried these steps and are still unable to access your product, please contact us at  contact@ finaxcel.com and we'll be happy to help.

5. Contact Us:

If you have any questions or experience any issues accessing your digital product, please don't hesitate to contact our customer support team:

• Email: contact@ finaxcel.com

• Whatsapp : +1 318 837 586

6. Delivery Timeframe:

In the vast majority of cases, access to your digital product is granted instantly. However, in rare situations, there might be a slight delay due to system processing or technical issues. If you do not receive access within 1 hour, please contact us, and we will investigate the issue immediately.

7. Refunds:

Please refer to our Refund Policy for information regarding refunds for digital products. 

8. Policy Changes:

We reserve the right to modify this Digital Product Delivery Policy at any time. Any changes will be posted on this page.